Privacy Policy

Last updated: 18th June, 2026

Haldiram Hospitality UK Limited respects your privacy and is committed to protecting personal data in accordance with UK GDPR and the Data Protection Act 2018.

  1. Information we collect
    We may collect your name, contact details, email address, telephone number, delivery address, billing details, order details, reservation details, payment confirmation information, marketing preferences, enquiry details, CCTV footage where applicable, and website usage information.

  2. Cookies and similar technologies

We use cookies and similar technologies to operate our website, improve user experience, analyse website traffic and support website functionality.

Cookies may be used to:

  • Remember user preferences; 

  • Facilitate online ordering and reservations; 

  • Analyse website performance and visitor interactions; 

  • Improve website security and functionality. 

Certain cookies are essential for the operation of the website, while others are used only with your consent. You may manage your cookie preferences through our cookie banner or browser settings.

Disabling certain cookies may affect the functionality of the website.

  1. How we use your Information
    We use personal data to process orders, manage reservations, arrange delivery or collection, respond to enquiries, provide customer service, manage catering or bulk orders, improve our services, prevent fraud, comply with legal obligations and send marketing communications where permitted.

  2. Legal basis for processing
    We process personal data where necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, protect our rights, or where you have provided consent.

  3. Sharing Your Information
    We may share personal data with payment providers, delivery partners, IT service providers, website hosts, booking platforms, professional advisers, insurers, regulators and authorities where required. We do not sell personal data.

  4. Marketing
    We will send marketing communications only where permitted by law. You may opt out at any time.

  5. Cookies
    Our website uses cookies and similar technologies. Further details are available in our Cookie Policy.

  6. Data Retention
    We retain personal data only for as long as reasonably necessary for business, legal, accounting, regulatory and operational purposes.

  7. Your Rights
    You may have rights to access, correct, delete, restrict, object to processing, withdraw consent and request portability of your personal data.

  8. Contact
    For privacy queries, please contact: ________________________________.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office.